Return & Refund Policy

We know it can be frustrating when the online purchase is not quite right, we offer a complete “no fuss” guarantee to all our customers. We have very customer friendly return & refund policies. 

Please read product details carefully before confirming the order.

Wrong Item / Damaged Product/ Incorrect Size/Incomplete Product:

If your goods are damaged or one of any above condition, we would be happy to give you the following alternatives:

  • Replacement with the right product.
  • We do not provide return on any product.
  • In case of any problem if the customer wants to return, we can provide them with the shopping voucher of the same amount.
  • We do not take guarantee of mirror, as no courier service provides the same.
  • Replacement will be done only if the customer provide us with a full opening video(without pause).

In any of the above cases, contact must be made within 48 hours of receipt of the products by email orders@radhikahandicrafts.in

In case of incomplete product / items missing in the package, the missing parts will be sent after verification from our end.

Upon return, the article will undergo a quality check to ensure the quality problem is found to be our responsibility. Once the returned product passes the quality check to ensure it is unused and in its original packaging stage, an exchange/refund will be processed.

CANCELLATIONS

If you wish to cancel your order, you can do the same before the order is shipped. We would not be able to cancel the orders which are already shipped.

Didn’t Like the product or quality / Size not as per requirement / Changed my mind / Don’t need anymore:

We ensure only the best quality reaches to our customers as each product goes through a well-defined quality check process. However, these being art products, please note that there may be slight variation in looks and finish. The colors shown on the website are close the real color of the product to the extent possible. However, depending upon your display screen, the colors may vary slightly. In case of handmade paintings, there may be minor variations due to nature of the work.

Because our products are made to order we do not offer returns for change of mind and all sales are final.